Terms of Service

Effective September 14, 2026

These terms apply to Harborline Lead Recovery's website, setup process, paid subscription, and related services. By purchasing, subscribing, or using the site, you agree to them.

1. Setup and paid subscription

A card is required, but creating an account or saving a card does not itself create a charge. Before Harborline submits your customer-specific carrier setup, you receive and separately approve a quote for the initial $30 texting funding, carrier registration costs, and applicable tax. Harborline itself has no setup fee.

Harborline is designed to track carrier approval for the exact customer account automatically. After that approval is verified, you review the current activation terms and authorize the first recurring charge. Approval alone does not start billing or messaging.

The recurring subscription is $110 per month: $80 for Harborline software plus a $30 texting budget, billed together, plus applicable tax. The first recurring charge is due only when you separately authorize activation after carrier approval. The subscription then renews monthly until canceled.

No automatic overage or top-up is authorized. The texting budget is reconciled against verified provider costs, and unused texting funds are refundable after that reconciliation. Carrier registration and other approved provider costs already incurred are not refundable except where required by law.

2. Cancellation and billing

You can request cancellation from the plan area. Harborline records that request and waits for Stripe confirmation before marking the subscription canceled. If account access isn't available, email [email protected].

Canceling before activation prevents the recurring subscription from starting. After activation, cancellation stops the next renewal. The $80 software portion of a current billing period is generally not refunded or prorated when you cancel partway through, unless the law requires otherwise. Unused texting funds are reconciled separately. See the Cancellation policy.

3. Your responsibilities

Harborline helps you prepare and, after approval, send a reply to eligible missed callers using an approved texting sender and wording you control. A call alone must not be treated as consent unless qualified counsel and the applicable provider rules confirm that exact use. You are responsible for accurate information, lawful contacts, valid message-specific consent, required approvals, suppression requests, and access to your account.

4. No guaranteed results

The calculator on our homepage is an illustration based on numbers you enter, not a promise. How many missed calls turn into booked jobs depends on things outside our control — demand, lead quality, how fast you respond, your pricing, your reputation, and more. We do not guarantee a specific outcome.

5. Text messaging

Harborline may send you account-related text messages about setup status, service notices, and support. That messaging is governed by our SMS terms. Messaging your own customers through the product is your responsibility, including consent and compliance — see Section 3.

Any Harborline account-text program requires a separate voluntary opt-in through an unchecked control that identifies Harborline. Consent is not a condition of purchase or service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Customer-facing missed-call messaging is not activated merely because someone places a call.

6. Connecting your existing number

Harborline is not your phone carrier and doesn't replace your business's public number. You must own or be authorized to configure the connected number, approve any carrier routing involved, and complete an owner-only live test before activation. The exact number a customer sees for a text depends on the approved sender architecture and is confirmed during that test.

7. Your data and leads

You own the business data you provide. While active workspace access remains available, authorized owners and administrators can export the lead list as CSV. Other records or post-cancellation access may require a verified support request and remain subject to retention and legal obligations. Uploaded files are stored privately within supported limits; automated classification can be imperfect, so review anything uncertain.

8. Getting set up

Harborline walks an authorized owner through phone routing, sender registration, message review, recipient-local timing, consent controls, and a safe test. Live customer messaging stays off until every applicable launch gate is complete. Setup time depends on carriers and providers and is not guaranteed.

9. Website and content

Content on this site is provided for general information and may be updated at any time. Harborline's name, logo, and branded materials may not be copied or used without permission.

10. No warranty; limitation of liability

Harborline is provided "as is." We work to keep the service reliable, but we don't promise it will be uninterrupted or error-free. To the extent allowed by law, Harborline isn't liable for indirect, incidental, or consequential damages arising from your use of the service, and our liability for any claim is limited to the amount you paid us in the three months before the claim arose.

11. Changes to these terms

We may update these terms as the service evolves. If we make a material change, we'll update the effective date above. Continuing to use Harborline after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.