Cancellation Policy

Effective September 14, 2026

Canceling Harborline is meant to be as easy as signing up. Here's exactly how it works.

1. How to cancel

Open the app, go to Your plan, and request cancellation. Harborline records the request before contacting Stripe and does not mark the subscription canceled until Stripe confirms it. If you can't get into your account, email [email protected] for support.

2. Canceling before activation

Canceling before you authorize activation prevents the recurring $110 Harborline subscription from starting. Approved carrier registration and other provider costs already incurred still require reconciliation.

Creating an account, saving a card, or receiving carrier approval does not by itself start recurring billing. You must review the activation terms and authorize the first recurring charge.

3. Canceling after activation

Once your subscription has started billing at $110/month for the combined Harborline plan, canceling stops the next renewal. The $80 software portion of the billing period you're currently in is generally not refunded or prorated when you cancel partway through, unless applicable law says otherwise. Unused texting funds are refunded after verified provider costs are reconciled.

4. What happens to your data

Before canceling, an authorized owner or administrator can export the active workspace's lead list as CSV. Your public business number remains with your carrier. After access ends, request a data copy or deletion by email; fulfillment is subject to identity verification, the retention policy, and legal obligations.

5. Reactivating

If you want to return, email support or use the plan area if it is available. A new subscription and updated carrier or billing review may be required.