Common questions
Public account setup is open. Automatic missed-call syncing, SMS delivery, and paid activation are unavailable in this release.
Do I get a new phone number?
No phone connection is provided in this release. Any future phone setup would need separate review, approval, and a compatible call-routing arrangement.
What if I pick up the call?
Harborline does not connect to or monitor calls in this release, so it does not act on answered or missed calls.
Can I change what the text says?
You may record future wording as part of setup. Harborline does not send customer messages in this release.
Where will paid service launch first?
California is Harborline’s first planned paid market. Paid service is not open yet in any state. Businesses nationwide can create a free account now, and we will add more states as they become ready. See the rollout map.
When does my monthly plan start?
It cannot start in this release. If paid activation later becomes available, it will not start when you create an account or save a card; it will require carrier approval and your separate authorization of the first $110 monthly charge.
Do you charge me when I sign up?
No. Creating an account and saving your card cost $0 and do not create a subscription or charge. Any future carrier submission, texting funding, taxes, and paid activation require separate review and approval.
What does Harborline cost?
The planned monthly service is $110: $80 Harborline software + $30 texting budget, before applicable tax. It is not available to purchase or activate in this release. No automatic overage or top-up is authorized for the planned service.
Before any future carrier submission, you separately approve the initial $30 texting funding, carrier registration costs, and applicable taxes. Harborline itself has no setup fee. Your future quote would confirm the phone setup, limits, and charges.
Can I cancel?
No paid subscription or customer messaging is active in this release. The future-service terms are in our Cancellation policy.
How long does setup take?
Account and business setup can be completed now. There is no promised carrier approval date because carrier submission is not available in this release; the carrier makes that future approval decision.
Can my crew use it too?
Harborline is built for the owner right now. Team accounts are coming, but we'd rather ship them properly than half-working, so we're not promising a date.
What kinds of businesses is this for?
Small U.S. service businesses that live off the phone — plumbers, HVAC, roofers, electricians, cleaners, landscapers. If people call you to book work, it fits. If your trade has extra privacy rules, talk to us first.
What should I have ready before signing up?
Your legal business details and the information you want to save for future carrier-onboarding review. If a future messaging service is offered, valid customer consent and a compatible phone setup would also be required. A missed call alone is not consent.
How do I know whether Harborline is worth the cost?
The public setup release does not make a promise about bookings, revenue, or delivery. If a future paid service is offered, review your own results against its full cost, including provider costs and taxes.